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using this site
This site has been designed to help solve any difficulties you may be experiencing with any of our services.

These pages are your starting point for any querys, support issues, problems or current faults. The site includes a very useful Frequently Asked Questions page plus a whole host of useful tips and advice. We would like you to get fimiliar with this support site. You will find a wealth of knowledge regarding setting up common software to work with us along with FAQ's and HowTo's that show you how to get the best from the Internet - quickly & safely.

For those really urgent issues you can always call us direct, please visit the 'contact support' page for phone numbers & email addresses. 		support girl
Important IP address changes

We are making changes to our internal IP address ranges. This might involve you making changes to your network configuration. For information please visit our IP details page here.
announcements
Exclamation  Power Issue

12:28 12th July 2010

A power issue is causing some issues today with connections to Aylesbury, engineers are on site and hope to have this rectified shortly.

We are working to resolve it as soon as possible.

Exclamation  DNS changes

10:00 12th July 2010

A DNS change to a hosted database / development server has been actioned this morning after a change of network location. Some customer services may be affected by this. Please open a ticket if needed.

Customers should see the updated DNS entry shortly. Internal systems are already up to date.

Updated & Resolved 11:00

Exclamation  London Routing Issues

15:50 16th Dec 2009

A problem with internal IP routing in London is causing some issues with hosted sites. Some co-located and shared hosting services are affected by this outage.

We are working to resolve it as soon as possible.

Updated & Resolved 16th Dec 18:00

Exclamation  Hosted Server Issue (NT)

01:00 16th Nov 2009

Due to a hardware failure in one of the SQL (Sql2000-01) servers in London some websites will experience an error message when trying to connect. We are in the process of having a new power supply fitted and expect to have the situation resolved within the next 3 hours or so.

Please accept our apologoies for this disruption and rest assured that we are doing what we can to resolve it as soon as possible.

Updated & Resolved 16th Nov 15:30

Exclamation  Hosted Server Issue (NT)

09:00 20th Sept 2009

There was a connectivity issue with a shared hosting NT web server in London this morning. Traffic levels show a slowdown around 05:00 until LOS around 07:30. Engineers are looking into the cause of the problem.

Updated & Resolved 20th Sept 08:55

Exclamation  Router Issues (Metro)

20:00 19th August 2009

An issue with a router in Telehouse Metro has resulted in an outage for several hosted customer websites. NT (5,6,7 & 8) hosted servers are currently offline. Customers who also access the London based SQL servers may also find these unreachable at this time.

Engineers are working on this issue. This issue is resolved 20th Aug 0845

system status
01 August 2010

 Normal System Operation

 No Maintenance Planned


View a detailed system report here.
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